Frequently Asked Questions
Have questions about the car selling process with Servco Buying Center? Look below at our list of FAQs.
Documents & Requirements
Please bring the following to your appointment:
- ID/Driver's license for all parties on the vehicle registration
- Vehicle title
- Vehicle registration
- Vehicle safety check
- Voided check for ACH payments (optional)
Yes. Any parties that are listed on the title and registration need to be present for the sale of the vehicle and to sign off on the paperwork. If not present, a person representing them will require a POA (Power of Attorney).
All offers are subject to final cosmetic, structural and mechanical inspection.
We need the original POA (Power of Attorney) that states that the person representing you can sell your vehicle and sign off on any documents regarding the sale. This document needs to be notarized.
If your car and service contract were brought from Servco, we can cancel your contract and refund you a prorated amount. If it was bought outside of Servco, you have the option to call your service contract provider and cancel it.
Payment & Timing
We now offer same-day checks for vehicles with no lien, a Hawaii title, and current registration and safety check. If your vehicle is not eligible for same-day checks, you can receive payment by check or ACH* within 3-5 business days, provided you have a clear title in hand. If there’s a payoff balance, payment will be made on the same day we receive the clear title from your bank.
*For ACH payment, please provide either a voided check or a bank statement showing your account number and routing number.
Your offer is good for seven (7) days or 200 miles, whichever comes first.
We now offer same-day checks for vehicles with no lien, a Hawaii title, and current registration and safety check. If your vehicle is not eligible for same-day checks, we can mail your check or we can deposit your check into your local Hawaii bank (including Navy Federal Credit Union).
For ACH payments, the customer must provide either a voided check or a bank statement that shows account number and routing number.
We don’t pay in physical cash, but we do offer fast payment options:
- Same-day checks for vehicles with no lien, a clear Hawaii title, and current registration/safety check
- ACH direct deposit within 3–5 business days (just bring a voided check or bank statement)
This ensures a secure, trackable, and hassle-free payment process — no waiting, no risk.
Sell your car on Oahu and get paid fast with Servco Buying Center.
Appraisal & Details
Yes. You will also need to bring in and sign our authorization to payoff form. This amount will reduce the final purchase price paid to you.
Your offer is based on the final physical appraisal of your vehicle.
We calculate your vehicle’s value using a combination of key vehicle details—such as the year, make/model, trim, mileage, condition, and accident/title history—along with real-world market pricing. Our appraisal considers current Hawaiʻi demand and data from trusted industry sources like Kelley Blue Book (KBB), recent auction transactions, and other market guides such as Black Book and Edmunds, so your offer reflects what vehicles like yours are actually selling for right now.
Pick-Up & Transportation
Yes. We can pick up your vehicle and sign your paperwork at your home.*
*Your vehicle must be in a safe and legal operating condition, and mechanically sound.
We can get you an Uber or Lyft ride on us wherever you need to go on Oahu.
Vehicle-Related
Minor damage includes cosmetic issues that don’t affect how your vehicle runs or drives. This may include:
- Light scratches in the clear coat that can be buffed out
- Paint chips less than a ¼ inch
- Minor dents or dings
- Light curb rash on wheels
- Normal interior wear (like seat creasing or light stains)
These are common and usually won’t significantly impact your offer. We’ll evaluate your vehicle in person to give you a fair, market-based appraisal.
Wondering what might reduce your offer? See what’s considered more than minor damage in the question below.
Some issues may look cosmetic but affect the car’s value or safety. These are considered more than minor damage and can lower your offer:
- Cracked or broken bumpers (even without dents)
- Scratches that go through the paint layer (exposing metal or primer)
- Dents with sharp creases or paint damage
- Dashboard warning lights (check engine, airbag, ABS, etc.)
- Windshield cracks or deep chips
- Panel misalignment from past accidents
- Water damage or strong odors (e.g., smoke, mold)
- Heavy curb rash on wheels
We’re always upfront. Even if your car has these issues, we’ll still make a fair, no-pressure offer based on its real condition.
