Frequently Asked Questions
Have questions about the car selling process with Servco Buying Center? Look below at our list of FAQs.
Documents & Requirements
Please bring the following to your appointment:
- ID/Driver's license for all parties on the vehicle registration
- Vehicle title
- Vehicle registration
- Vehicle safety check
- Voided check for ACH payments (optional)
You can also bring the following recommended items. They aren't required, but it would help speed up the process:
- Service records
- Original window sticker (monroney sticker)
Yes. Any parties that are listed on the title and registration need to be present for the sale of the vehicle and to sign off on the paperwork. If not present, a person representing them will require a POA (Power of Attorney).
All offers are subject to final cosmetic, structural and mechanical inspection.
We need the original POA (Power of Attorney) that states that the person representing you can sell your vehicle and sign off on any documents regarding the sale. This document needs to be notarized.
If your car and service contract were brought from Servco, we can cancel your contract and refund you a prorated amount. If it was bought outside of Servco, you have the option to call your service contract provider and cancel it.
Both owners listed on the title and registration must be present to sign the paperwork. If one owner cannot be present, they must provide a notarized Power of Attorney (POA) authorizing someone else to complete the sale on their behalf.
In many cases, yes. If your title has been lost, we can help explain the next steps based on your situation. Please contact us before your appointment so we can let you know what documents you need.
It depends on your leasing company. Some lenders allow third-party buyouts, while others do not. Contact us with your vehicle information and we'll help determine whether your leased vehicle is eligible.
Payment & Timing
We now offer same-day checks for vehicles with no lien, a Hawaii title, and current registration and safety check. If your vehicle is not eligible for same-day checks, you can receive payment by check or ACH* within 3-5 business days, provided you have a clear title in hand. If there’s a payoff balance, payment will be made on the same day we receive the clear title from your bank.
*For ACH payment, please provide either a voided check or a bank statement showing your account number and routing number.
Your offer is good for seven (7) days or 200 miles, whichever comes first.
We now offer same-day checks for vehicles with no lien, a Hawaii title, and current registration and safety check. If your vehicle is not eligible for same-day checks, we can mail your check or we can deposit your check into your local Hawaii bank (including Navy Federal Credit Union).
For ACH payments, the customer must provide either a voided check or a bank statement that shows account number and routing number.
We don’t pay in physical cash, but we do offer fast payment options:
- Same-day checks for vehicles with no lien, a clear Hawaii title, and current registration/safety check
- ACH direct deposit within 3–5 business days (just bring a voided check or bank statement)
This ensures a secure, trackable, and hassle-free payment process — no waiting, no risk.
Sell your car on Oahu and get paid fast with Servco Buying Center.
If your vehicle has an outstanding loan, we'll submit payment to your lender after completing the sale. The exact timing depends on how quickly your lender processes the payoff and releases the title.
Title processing times vary depending on your lender and the State of Hawaiʻi. If you have questions about your title after the sale, please contact our team and we'll be happy to provide an update.
Yes. If you'd like an update on your payment, loan payoff, title processing, or other paperwork, please contact our team and we'll be happy to assist you.
Appraisal & Details
Yes. You will also need to bring in and sign our authorization to payoff form. This amount will reduce the final purchase price paid to you.
Your offer is based on the final physical appraisal of your vehicle.
We calculate your vehicle’s value using a combination of key vehicle details—such as the year, make/model, trim, mileage, condition, and accident/title history—along with real-world market pricing. Our appraisal considers current Hawaiʻi demand and data from trusted industry sources like Kelley Blue Book (KBB), recent auction transactions, and other market guides such as Black Book and Edmunds, so your offer reflects what vehicles like yours are actually selling for right now.
Appointments are recommended to help minimize your wait and ensure an appraisal specialist is available when you arrive. Walk-ins may be accommodated based on availability. You can schedule an appointment through our appointment scheduler landing page.
Most appraisals take approximately 30 to 60 minutes, depending on your vehicle and paperwork.
In many cases, yes. Same-day appointments may be available depending on your preferred location and appointment availability. We recommend scheduling online through our appointment scheduler widget or calling us as early as possible.
Yes. Servco Buying Center has appraisal locations on Kauaʻi, Maui, Hilo, and Kona. You can get an online estimate and schedule an appraisal at the location that's most convenient for you.
Pick-Up & Transportation
Yes. We can pick up your vehicle and sign your paperwork at your home.*
*Your vehicle must be in a safe and legal operating condition, and mechanically sound.
We can get you an Uber or Lyft ride on us wherever you need to go on Oahu.
Vehicle-Related
We don’t purchase vehicles that don’t drive, and vehicles not licensed and registered in Hawaii. We may purchase vehicles with salvage titles. Our team will evaluate the vehicle's condition and history before making an offer.
Minor damage includes cosmetic issues that don’t affect how your vehicle runs or drives. This may include:
- Light scratches in the clear coat that can be buffed out
- Paint chips less than a ¼ inch
- Minor dents or dings
- Light curb rash on wheels
- Normal interior wear (like seat creasing or light stains)
These are common and usually won’t significantly impact your offer. We’ll evaluate your vehicle in person to give you a fair, market-based appraisal.
Wondering what might reduce your offer? See what’s considered more than minor damage in the question below.
Some issues may look cosmetic but affect the car’s value or safety. These are considered more than minor damage and can lower your offer:
- Cracked or broken bumpers (even without dents)
- Scratches that go through the paint layer (exposing metal or primer)
- Dents with sharp creases or paint damage
- Dashboard warning lights (check engine, airbag, ABS, etc.)
- Windshield cracks or deep chips
- Panel misalignment from past accidents
- Water damage or strong odors (e.g., smoke, mold)
- Heavy curb rash on wheels
We’re always upfront. Even if your car has these issues, we’ll still make a fair, no-pressure offer based on its real condition.
We don’t purchase vehicles that don’t drive, and vehicles not licensed and registered in Hawaii. The vehicle also must be driven into the dealership and not towed.
Yes. We may purchase vehicles with salvage titles. Our team will evaluate the vehicle's condition and history before making an offer.
Not necessarily. Many customers sell their vehicles as-is. During your appraisal, we'll evaluate your vehicle in its current condition and provide a fair market-based offer. In many cases, making repairs before selling isn't necessary.
Yes. We purchase vehicles with a wide range of mileages. Mileage is one of several factors we consider when determining your vehicle's value.
Yes. A check engine light doesn't automatically disqualify your vehicle. Our appraisal specialists will inspect the vehicle and factor any mechanical issues into your offer.
